Can I return or exchange my order?

• If you are dissatisfied with any product purchased through our site, either used or unused, you may receive a refund within 30 days of receiving your purchase.
• Returns will not be accepted after 30 days and are at the sole discretion of Jurlique. 
• We do not process exchanges.

How do I return my order?

• Email CustomerCareUSA@jurlique.com to begin your return, you will need to provide your Order Number and the item(s) you would like to return.
• Following your request acceptance of a Return Authorization Number and return instructions will be sent via email from our Customer Care team.
• Please be advised that a Return Authorization Number is required for all returns. Any returns sent to us without a Return Authorization Number will not be accepted. Return acceptance is at the sole discretion of Jurlique.
• Purchases made on Jurlique.com cannot be returned to any other Jurlique third party. Additionally, Jurlique products purchased from third party cannot be returned to Jurlique.com.
• If you return any product(s), you must also return any free gifts received with the purchase.

When can I expect my refund?

• Once the returned purchase has been received by our warehouse, a refund will be provided through the original manner of purchase.
• Please note that credit card transaction may take between 3–5 business days; while PayPal, Afterpay, or Shop Pay may take up to 21 business days after the return has been processed.
• The return process may take up to one full billing cycle to be reflected on your credit card.

Do you still have questions?

• Our Jurlique Customer Care Team is available Monday to Friday, 8:00 am to 5:00 pm PST. Any inquiries sent on Saturday & Sunday will be responded to on the following business day. 
• If you would like a personalized consultation with one of our Jurlique Skin Care Experts before completing your purchase, please contact us at CustomerCareUSA@jurlique.com  to schedule a 15 minute consultation.