Frequently asked questions
When will I get my order?
Please note we cannot guarantee or provide a day of the week or time of day for delivery, shipping times are provided by UPS and are estimations only. Orders placed before 12:00 pm PST, Monday to Friday (excluding Public Holidays) are shipped the same day.
Unfortunately, we do not ship to P.O. Box Addresses.We can ship orders to APO and FPO Boxes through UPS Ground. Please allow for longer shipping time and please contact Customer Care for exact estimated time of arrival.We ship to Alaska, Hawaii through UPS Ground. Please allow for longer shipping time and please contact Customer Care for estimated time of arrival.
Shipping guide, please allow an additional 1 to 2 days for handling prior to shipping.
UPS Ground | 3 - 10 business days | $7.50 or free on orders over $60
UPS 3 Day | 3 business days | $10
UPS 2 Day | 2 business days before 8:00 PM | $15
UPS Next Day | Next day before 8:00 PM | $20
Select items require special handling as specified by federal, state and local regulations governing the transport of these items, and the method of shipment for these items is dictated by these regulations. At Jurlique, we comply with these regulations; therefore the shipment of some products to certain locations, PO Boxes, is not possible. If this affects your order, we apologize for any inconvenience and thank you for your understanding. If you wish to provide a valid physical address within the continental United States to which we can deliver, we will be happy to ship your full order. Please contact our Customer Care Team with any questions.
2022 HOLIDAY SHIPPING DEADLINESThe following are recommended dates to place your order to ensure timely delivery before the holidays. Please note that orders must be placed on our site by 12:00 pm PST for same-day shipping.
UPS Ground | December 13th by 12:00 pm PST for delivery by December 24th | $7.50 or free on orders $60+
UPS 3 Day | December 17th by 12:00 pm PST for delivery by December 24th | $10
UPS 2 Day | December 20th by 12:00 pm PST for delivery by December 24th | $15
UPS Next Day | December 21st by 12:00 pm PST for delivery by December 24th | $20
What Does Shipping Cost?
For orders $60 or more, we offer free UPS Ground shipping. If your order is eligible, the shipping discount will apply automatically in your shopping bag.
UPS Ground | $7.50 or free with orders $60+
UPS 3 Day | $10
UPS 2 Day | $15
UPS Next Day | $20
Can I send my orders overseas?
Orders placed on our US website, Jurlique.com, can only be delivered to a US address. If you’re in Australia or the UK and selected European countries, you can shop from our Australia or UK online stores respectively.
What if I need to change my order?
Orders cannot be canceled or changed once placed online. Once checkout is completed, your order is immediately sent to our warehouse where and enters the order fulfillment process. However, you may return orders for a refund.
Please see our Returns page for more information.
Can I track my order?
You will receive two emails after placing an order. The first email indicates that their order has been placed. Once the order has been picked and shipped from our warehouse, you will receive a second Order Desptach email that contains tracking details.
If you checked out as a registered customer you can check within the “My Orders” page of your account. If you haven’t received your tracking number, please check your email spam folder.